The Psychology of Searching

To truly understand why search engine positioning is effective, you have to understand how and why searchers search. This week, we’ll take a look at what goes through people’s minds when they head for their favorite search portal.

A Few Good Portals

First, you must understand that we’re all creatures of habit, and that’s especially true when it comes to the Net. While we may visit hundreds or thousands of sites in a month, we’ll be regular visitors to just a handful of these. This includes our search portal of choice. The average searcher will use only one or two search tools regularly. We’ll develop our favorites and stick to them.

The other fundamental truth is that the vast majority of us use a very select group of search sites. Survey after survey has shown that over 95% of us use one of 13 major search portals. These are:

Of these, Yahoo has garnered the lion’s share of the market. Depending on the survey used, Yahoo has between 30 and 50% of the total search market. That’s right, of all the people searching in the world right now, somewhere between one third and one half are doing it at Yahoo. If you took the top 4 engines (Yahoo, Google, AltaVista and Excite) it would add up to over 80% of all search engine traffic. Does it really matter if you show up on Bubba’s Big Search Engine? No. Do you need to be in these major engines? Absolutely.

They’re the Kings of the World

Most engines have regional variations of their search sites that offer enhanced search capabilities for sites from that area. For instance, Yahoo.co.uk or Yahoo.ca allows you to search their entire index or filter your search to just sites in the United Kingdom or Canada. The majority of engines pull these regional results from the same index as their main site. When looking at usage numbers, most users will head to the dot com version of their search site before they’ll go to the regional version.

The other important fact to remember when looking at attracting international visitors is that right now, English is the de facto language of the Internet. The vast majority of sites are in English and the same holds true for searches done on search engines. It should be said, however, that as Internet access reaches more and more people, there will be a greater demand for foreign language search engines.

Different Engines for Different Folks

Search sites are not all created equal. The sizes of their indexes vary, the thoroughness of their searching options, and the way they determine the relevancy of the sites listed. For this reason, you’ll find different people attracted to different engines. Here’s a quick matching guide for some of the main engines.

Yahoo: Yahoo appeals to the relative newcomer to the Net. It’s massive name recognition factor usually guarantees it will be the first search site the web neophyte will try. Generally speaking, once the user gets a little more familiar with searching and tools available, they’ll move on to another tool.

Excite: Excite has developed a proprietary method that tries to guess what you’re looking for. For this reason, it’s often used when the searcher is a little vague about which keywords to use. If you have what you’re looking for firmly in mind and you want to quickly focus on the most relevant sites, Excite probably isn’t the search tool for you.

Google: Google is the fastest growing search site today in terms of usage. Its clean interface and superior relevancy algorithms are drawing more and more searchers. Google attracts the power user that is familiar with searching and wants to find the most relevant site in a hurry.

AltaVista: AltaVista can be likened to the owner of the world’s biggest bookstore. He knows what you’re looking for and he knows he has the book in stock but it just may take him awhile to find it. AltaVista has a huge index and if you’re comfortable using the advanced search tools, it offers powerful searching abilities, but at the basic user level, it can be a little confusing.

Lycos: I hate to say it, but I believe the Lycos user base is still around just because they don’t realize there are far better choices out there. The search results are a complete mishmash of listings from Goto, Open Directory and Fast. The number of people using Lycos has been slipping lower and lower.

Go: Go has had severe growing pains in the past few years. In it’s prior life, as Infoseek, it was one of the most popular search tools on the Net. Today, it’s struggling to find a niche and can’t decide whether it’s a directory or search engine. Some time ago Go announced they would be moving towards becoming an entertainment based engine, but other than a recent interface redesign, not much seems to have changed. Like Lycos, Go’s user base has been dwindling over the past few years.

MetaCrawlers and Search Tools

Many people, especially long time web users, prefer to use one of the many tools or sites that search several engines and directories at once. As a percentage of total searchers, the number of people using these tools are fairly small (less than 10%) but the ones that do tend to be a pretty sophisticated bunch. Of the metasearch tools and sites available, some of the most popular are Dogpile (site), MetaCrawler (site), Mamma (site), Copernic (tool), WebFerret (tool) and SearchWolf (tool). Because these search tools and sites pull their results from the major search engines, good positions on these engines will result in more traffic through these sources as well.

Keeping It Simple

Many search engines offer advanced searching capabilities. These tools allow you to further refine your searches by applying filters or using Boolean phrases. The addition of quotation marks or putting a Boolean search together using “and”, “or”, “but not” and other qualifiers can quickly weed out the non-relevant sites from your search.

Unfortunately, the vast majority of searchers don’t ever make use of these tools. They go to the main site and quickly type in a few words in the main query box. For this reason, we always evaluate our client’s visibility on general phrase matches, not exact phrase matching. This means that the search engine is searching for all the words in a phrase if they appear anywhere in the site, even if they’re not necessarily together in the phrase specified. AltaVista will default to an exact phrase match if the phrase used is a popular search phrase.

A Few Well Chosen Words

Keyword analysis is a vital part of any search engine positioning program. It’s very important to spend some time thinking about the words that searchers might be using to find you.

Don’t be too broad. If you make custom golf clubs, don’t try to optimize for “golf” or “clubs”. Any potential visitor that would use those words would soon give up wading through thousands of irrelevant search results and would narrow their search by using a phrase. What you want to do is find the right balance between search phrases that are popular and are specific to your product or service. These are the phrases that will produce the highly qualified traffic you’re looking for.

For more on choosing keywords, see the article on our site.

Top 10, Top 20, Top 30

This next topic is the whole reason there’s a search engine optimization industry. The fact is, almost no one will go beyond three pages of results in their quest for a site. Most won’t go beyond the first page of results. So that’s where you need to be.

That said, is there a huge difference being number 1 or number 6 on that first page? Generally speaking, no. The majority of searchers will scan the first page of results to see the site that seems to be most relevant to their search. For this reason, what’s said in your title and description is much more important than what position you hold. Yes, a number one position gives you a slightly higher chance of being clicked on than a number 4, but a compelling, well-written title and description will be of far greater value.

Making the Grade – Qualified Visitors

Working to achieve higher search engine rankings is not an easy business. Other than raising children and going to the bank for a loan, it may well be the most frustrating experience you undertake in your lifetime. But the fact remains that the traffic that comes to your site from a search engine through a relevant keyword search will be the most relevant traffic you can find. Once the search engine delivers them to you, it should be an easy step to turn them into a customer.

Gord Hotchkiss
President and CEO
Enquiro Full Service Search Engine Marketing
Search Engine Positioning by Searchengineposition
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